When becomes my reservation firm?
As soon as you will receive a confirmation from us and the voucher.

How do I cancel confirmed services and what are the cancellation fees?
- as an individual tourist You can cancel your booking on info@1bigeurope.com with a requirement for confirmation from us - Cancelation fees: up to 2 days prior to arrival: no fees 2 – 0 days or no show: the cost of the first night - as a group Please, send us the cancellation as soon as possible by fax (00420 415 658 497) or e- mail info@1BigEurope.com with a requirement for confirmation from us. Cancellation fees: up to 30 days prior : no fees 29 - 22 days prior : 30% 21 - 15 days prior : 60% 14 - 7 days prior : 80% 7 - 3 days prior : 90% 2 - 0 days prior : 100%

Where can I find contact on our guide?
We will send you his name and phone number in the voucher. There will be also stated: time and place of meeting with him, description of chosen program, way of payment and contact to our agency.